| My Account |
 |
| How do I create an account? |
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1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
| |
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. |
| How much is my shipping? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. |
| I forgot my password. |
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Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
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Please click here for more information on returning an item. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. |
| What is your return policy? |
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Unless the item was
damaged in transit, no returns will be accepted. Please email us with
your concerns within 24 hours of receiving item to discuss issue. (return to top)
What if I am not satisfied with my chocolate?
We believe that the chocolates shipped to you will be the best possible
quality. Unless an error was made on our part, no refunds will be given
as these personalized gifts can not be resold. Refunds will be given if order was damaged in transit and upon notification by email or fax (770-683-5914) within 24 hours.
(return to top)
Can I cancel my order or change my order once placed? Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. The
following table lists the status types indicating when an order can be
changed or cancelled:
Status |
Process |
Change |
Cancel |
Awaiting Authorization |
Awaiting payment approval* |
Yes |
Yes |
Payment Authorized |
Payment Approved* |
Yes |
Yes |
Order Accepted |
Images received and meet requirements |
Yes |
Yes |
Pre-production |
Designing the chocolate |
Yes |
No |
In Production |
Producing the chocolate |
No |
No |
Shipped |
The chocolate is on its way to you |
No |
No |
*Your
credit card will be authorized for the amount of your purchase at the
time you place your order. |
| When will my order ship? |
| |
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |
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