Here
are some of the questions we are asked about our Chocolate Printing system:
How long has your system been around?
This incredible system was founded in 1998 and had patented the revolutionary printing sytem. It enables the printing of
high-resolution, full color pictures, images and text directly onto the
surface of various food products – such as chocolate. (return to top)
How long does it take to have my chocolates printed?
Once
the artwork (images and text) are approved and the order is paid, we
will begin the printing process. Depending on the size of the order and
time of year (the holidays are always busy for great gift ideas like
these personalized chocolates), it should take 1 to 2 weeks to ship
out your order. (we will ship sooner if possible) We ask for the date it is needed by to make sure we
get
your order out in time. (especially if its for a special occassion)
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Can I use a printed photograph?
Yes, we can use
printed photos for your chocolates. Simply mail us the photo along with
your order number and we will do the rest. Our mailing address is found
on the “contact us” page of our site. We will return the photo with
your personalized chocolate order. (return to top)
Can I use a digital photograph?
Sure, these are the easiest photos for us to use because they can be
uploaded to our servers at the time you are ordering your chocolate
gifts and we can begin creating your proof right away.
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What kind of image quality can I expect?
The better the quality of the
original image, the better the image on the chocolate will appear.
Digital photos should be 300 dpi (dots per inch) or greater. Photos
that are very dark or blurry are difficult to use as well. We will
work with you to design an image that works best on your chocolate. If
you provide an image that we believe will not meet your expectation, we
will contact you to request an alternate image.
You can provide your image to us in several ways:
- You may email your digital image to design@americanchocolatecompany.com after placing your order.
- You
may mail hard copy photos, business cards or logos to us for scanning.
We cannot guarantee that the items you send us will be returned. You
may mail your images to:
American Chocolate Company
5101 Buffington Road; Building 3449
Atlanta, GA 30349
When mailing, please remember to include your email address and Order Number.
Digital image formats that we can accept include: .bmp, .eps, .gif, .jpg, .pct, .pcx, .pic, .png, .psp and .tif.
Please insure that your uploaded image file uses one of these formats
as the file extension. Files with other extensions (e.g. .exe, .zip,
.rar) cannot be uploaded.
We
cannot accept copyrighted images without permission from the owner. For
example, without permission we cannot print professional sports logos,
corporate logos, Disney characters, copyrighted photographs or
copyrighted clip art.
There are a few things to keep in mind when selecting an image:
- Choose
images with high contrast between the foreground and background. A purple sweater on a purple background will not print well on the
chocolate.
- We cannot guarantee that the colors of your image will be reproduced accurately.
- Large images or images with a lot of detail may lose some detail when reduced to fit on the chocolate.
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If I don’t have a photo, what can I use?
You still
have lots of options. We can use clip art or stock photos, or even just
text. Give us a call at 866 767 4447 or email us and we will work with
you to create something memorable for your event or special gift.
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Do you accept rush orders?
Rush orders are accepted for a 15% premium. When ordering, please use
the code “rush” and we will attempt to get your order out. We'll contact you to discuss turnaround time. We do reserve the right to not accept rush orders
during busy times in order to be fair to other customers.
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How do you ship the products?
We ship our chocolates overnight so they get the best handling
possible. We calculate the shipping online at time of ordering and
carefully package you chocolates so they arrive in the condition you
can enjoy them. Orders are shipped with a signature release, so, if the recipient is
not home, the package will be left at the door. If a signature is
required, please make your request when the order is placed. Due to the
perishable nature of our product, we do not ship to P.O. Boxes.
During summer months when the temperature can raise above 85 degrees, we will include a $10 surcharge and include ice packs.
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Who makes your chocolate?
Our custom chocolate pieces are made from delicious Blommer chocolate. (return to top)
Are the chocolates nut-free?
Yes, they are nut free. Our supplier does not handle any nut products at their factory.
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Are the chocolates dairy-free?
By definition our milk chocolate contains dairy products (it wouldn’t
be milk chocolate with out the milk!). Many of our products are also
offered in dark chocolate, which is dairy free.
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Are the chocolates Kosher?
Yes, the chocolate, the
inks and the process we use have been certified kosher. Email us if you
would like a copy of the kosher certificates.
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Do you offer volume discounts?
We are willing to
offer lower rates for larger orders based on the number and size of the
items ordered. We have our discounts listed on our site, but if you require larger quanitities, please contact us for a specific quote.
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Can I get a brochure sent to me?
We are in the process of creating our brochure which will available on our website, and by mail if requested. Just email us and we'll sent it to you.
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Do you ship outside the United States?
No, at this
time we only ship within the USA. If you are interested in products
outside the US, please contact us and we will try to put you in touch
with someone in your country.
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Can I cancel my order or change my order once placed?
Throughout the process you will receive emails on your order's status. The following table lists the status types indicating when an order can be changed or cancelled:
Status |
Process |
Change |
Cancel |
Awaiting Authorization |
Awaiting payment approval* |
Yes |
Yes |
Payment Authorized |
Payment Approved* |
Yes |
Yes |
Order Accepted |
Images received and meet requirements |
Yes |
Yes |
Pre-production |
Designing the chocolate |
Yes |
No |
In Production |
Producing the chocolate |
No |
No |
Shipped |
The chocolate is on its way to you |
No |
No |
*Your
credit card will be authorized for the amount of your purchase at the
time you place your order.
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Is my credit card information secure?
Your
online credit card transactions are secure with American Chocolate Company. We
use Secure Socket Layering (SSL), the industry-standard encryption
technology that ensures safe Internet transmission of your personal
information.
We
do not retain any credit card information on our servers. Your
encrypted transaction information is passed directly to our credit card
authorization and processing service, Authorize.net Payment Gateway.
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I would like to discuss ideas with you regarding my event. How can I reach you?
Contact Stacy at American Chocolate Co either by email: stacy@americanchocolatecompany.com or call 866 767 4447.
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How long will the chocolate last?
Chocolate
is best stored at cool room temperatures (60-70°F), well wrapped to
keep moisture out, and away from highly scented foods or aromatic
products that might be absorbed by the chocolate. Under these
conditions the chocolate should last nine to twelve months.
Chocolate
is a stable product that does not require refrigeration. Ideally, it
should not be refrigerated as this will change the appearance of the
chocolate. Specifically, the condensation that forms when it is taken
from the refrigerator or freezer may damage the image on the
chocolate's surface.
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What if I am not satisfied with my chocolate?
We believe that the chocolates shipped to you will be the best possible
quality. Unless an error was made on our part, no refunds will be given
as these personalized gifts can not be resold. (return to top)
Do you send samples?
Yes we do. However, because we
would be overwhelmed with free sample requests, we require payment for
the items with a $10 minimum. These payments will be credited back to
you on your first order. (return to top)
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